COVID-19 Update

Protocols, Procedures, and Preventive Measures

Internationally recognized regulations and standards of guest and employee sanitation have always been strictly enforced at the all-inclusive Hard Rock Hotels, UNICO 20˚87˚ Hotel Riviera Maya, Nobu Hotel Los Cabos and Miami Beach, and Eden Roc Miami Beach. However, in light of the recent global pandemic, we fully recognize that further enhancing these measures is vital. The hotels have developed a comprehensive, enhanced cleanliness and sanitation plan that consists of added precautionary measures throughout all aspects of the guest and team member experience, and follows best practices and guidelines put forth by the World Health Organization (WHO), Centers for Disease Control (CDC), and local and national health authorities

Additionally, the all-inclusive Hard Rock Hotels will implement the global Hard Rock SAFE + SOUND program powered by Ecolab, which includes detailed guidelines and protocols followed by all branded properties around the world.

Please visit each hotel's website to review the full enhanced cleanliness and sanitation protocols:

We hope these enhanced measures provide you and our mutual customers with comfort and peace of mind while traveling to the hotels.